Global Capability Center (GCC)

Offshore extension of your teams with ready resources and no up-front investment

Build your Global Capability Centers (GCCs) with Fidel. Leveraging our expertise in technology, operations, and strategic consulting, we provide GCCs for quickly scaling operations with no upfront cost. From setting up and managing GCCs to optimizing operations and fostering growth, we ensure seamless integration and sustained success in today’s dynamic business landscape.

Unlock the full potential of expansion using Fidel’s Global Capability Center (GCC). Our services, including talent acquisition, workspace management, business operations support and strategic advisory, are designed to cater to diverse needs. With a customer-centric approach, we closely collaborate to build GCCs tailored to your requirements. Whether you seek global capability center expertise, specialized ServiceNow GCC support or assistance in establishing a global capability center in India, we’ve got you covered. Our focus is on delivering customized solutions that drive efficiency, innovation and competitive advantage. Partner with Fidel to stay ahead in the global marketplace.

global capability center gcc Fidel

Our Global Capability Center (GCC) Building Services

Our GCC Global Capability Center offers a comprehensive suite of building services, collaborating with clients across four key fronts:

Research and Advisory

Research and Advisory

With a keen focus on understanding market dynamics and strategic planning, our ready GCC team provides invaluable research and advisory services. Whether you’re exploring new markets, launching a product, or strategizing for growth, our research and advisory services are designed to provide actionable insights that drive success.

Talent Acquisition and Hiring

Our expertise extends to talent acquisition and hiring, ensuring you have the right team in place to drive success, enabling you to focus on your core business objectives while we have a ready GCC team.

Talent acquisition and hiring
Workspace and Hardware allocation

Workspace and Hardware Allocation

Efficient workspace and hardware allocation is critical for optimizing productivity. Our GCC team manages the setup and allocation of physical workspaces and necessary hardware, ensuring seamless operations and resource optimization.

Business Operations and Back Office Support

Smooth business operations and backoffice support are essential for sustained growth. We offer a wide range of backoffice services tailored to your specific needs. With our expertise and dedication, you can trust us to streamline processes, improve efficiency and enhance productivity, allowing your business to thrive in today’s competitive landscape.

Business Operations and Back Office support

Choose from our array of services, tailoring engagements to meet your specific needs. Whether you require support across all fronts or only specific services, our GCC team is here to assist you. Partner with us to leverage the expertise of our global capability center and drive efficiency, innovation and competitive advantage in the marketplace.

Our GCC Global Capability Center Engagement Models

Our GCC Global Capability Center Engagement models are as follows –

Localization Quality Assurance

Global Capability Center (GCC)

At the core of our engagement models lies the Global Capability Center (GCC). This model provides a comprehensive solution for organizations aiming to centralize critical functions, streamline processes, and foster innovation. Leveraging our ready GCC team, businesses can seamlessly tap into global talent while upholding operational excellence and cost-effectiveness.

ServiceNow Managed Services Support

Managed Services

Complementing the GCC model, we offer Managed Services tailored to meet the distinct requirements. Our team of seasoned professionals assumes responsibility for managing specific functions or processes, allowing organizations to concentrate on their core competencies. Our Managed Services ensure seamless operations and maximum efficiency.

Build Operate Transfer (BOT)

Build Operate Transfer (BOT)

For organizations intent on establishing a lasting presence in strategic locales such as India GCC, our Build Operate Transfer (BOT) model presents a viable pathway. With BOT, we help in establishing GCCs from inception to operation, offering comprehensive support throughout the entire lifecycle. From initial planning and setup to full operational control.

Hybrid Models for Optimal Flexibility

Hybrid Models for Optimal Flexibility

Acknowledging the unique requirements of every organization, we provide the flexibility to customize engagement models to specific needs. You have the option to choose from our standard global capability center, Managed Services or BOT models or option for a hybrid approach that amalgamates the best elements of each. This bespoke approach ensures seamless alignment with the strategic objectives, driving maximal value and sustainable growth.

Client Success Stories with Fidel`s Global Capability Center

Research and Advisory for a Japanese Electronic Firm

One of our esteemed clients, a prominent Japanese electronic component trading firm, aimed to explore the Indian market. Leveraging our Global Capability Center India expertise, Fidel delivered a comprehensive research report on the Indian electronic component market. Additionally, we actively participated in exhibitions, conducted surveys and engaged in calling sample prospects. The client gained invaluable insights from our India GCC efforts, leading to strategic planning for an active market entry into India.

GCC Setup: Talent Acquisition and Development Center

For a global firm keen on establishing a small-scale development center comprising 10 members, Fidel stepped in to provide end-to-end support. We seamlessly set up a proficient development team tailored to the client’s requirements. Moreover, we ensured an overlap of time zones with the client’s team, facilitating seamless collaboration and efficient operations.

Managed Service Setup for a Malaysian Firm

In another engagement, a Malaysia-based firm aimed for assistance in setting up L1-L2 managed services support. Fidel built a team for managing services, specifically tailored to meet the client’s needs. We set up a strong support system, allowing the client to concentrate on their main business tasks while relying on us to manage their services.

In each of these success stories, Fidel Solutions demonstrated its commitment to delivering tailored solutions that drive successful results and facilitate business growth. Our proactive approach, coupled with industry expertise, ensures that clients receive unparalleled support and achieve their strategic objectives effectively.

Why Choose Fidel for Global Capability Center?

Here are some reasons why you must choose Fidel for GCC partner.

  • We are an ISO 9001:2015 and ISO/ IEC 27001: 2013 certified company with several years of experience.
  • We guarantee a highly efficient to delivered your business requirements with our expert team.
  • We harness the capabilities of modern technologies such as Big Data, Data Science, Artificial Intelligence, IoT, Augmented Reality, Blockchain and Computer Vision.
  • Ensuring product quality, customer satisfaction, effective communication and absolute transparency throughout the project are top priorities.
Why Choose Fidel

Connect with us for Global Capability Center

Connect with us if you’ve been looking for more information on our GCC Global Capability Center. We’d be glad to assist you and serve you as your GCC partners. Email us at to explore more.