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The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. Enterprises can use ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems, create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
At Fidel, team consists of ServiceNow cloud, infrastructure and application experts who understand IT and business operations, and how to integrate ServiceNow to digitize business workflows.
Our experts have ability to provide creative Professional Services offerings around delivery of architecting, implementation, etc. Our experts bring proven methodologies to work with clients to build effective strategic plans and suggest the technologyand integrations that can help an enterprise derive the business benefits through improved Service Management.
Our ServiceNow Services
ServiceNow development services give you the flexibility to automate your employee’s tasks and optimize your business workflows further. We deliver the changes you need in your ServiceNow solution to help you extract the maximum value from using it.
Fidel ensures your solution’s high performance and help you drive digital transformation in your organization with ServiceNow as its backbone. Outsourcing ServiceNow support to Fidel will eliminate your need to maintain your ServiceNow solution in-house and focus on efficiently using ServiceNow and improving your service delivery instead.
At Fidel, providing external ServiceNow professionals to help companies manage their own and their clients’ IT system is an essential part of our service proposition. Our team comprises a broad array of certified ServiceNow experts. It includes the following resources to ensure end-to-end ServiceNow management.
Fidel provides ServiceNow consulting services that allow a prompt response to disruptions in IT processes, bring visibility to IT processes and infrastructure of our customers, minimize a negative impact of infrastructural changes and help to optimize IT support costs.
Out implementation methodology leverages industry best practices for processes and implementation best practices in ServiceNow that allows for a robust solution that is scalable and cheaper to maintain. We will help your company to appreciate the efficiency of business workflows both in IT and across the entire enterprise.
Fidel provides an end-to-end consultation on how ServiceNow comes into the picture and can become part of your infrastructure, how it can provide a solution to overcome your existing drawbacks and migration from your current setup to ServiceNow environment. We ensure fast deployment, complete built-in data back-up and ability to migrate from any source.
ServiceNow Managed Services
Fidel’s managed services let you take advantage of the ServiceNow platform and help you manage all your requirements for the ServiceNow platform. Our design ensures that, as a client, you’ll be able to absolutely customize cloud services and perform upgrades on your own schedule. We provide release and upgrades management, advanced development, technical guidance, support and maintenance.
ServiceNow Managed Services
ServiceNow Modules and Support
IT Operations Management
- MID Server
- Credentials & connection information module
IT Business Management
- Project portfolio management
- Time card management
IT Services Management
- Service Level Management
- Change Management
- Incident / Problem Management
Capture and package knowledge from across the organization and make it readily available
- Case and Knowledge Management
- Employee Service Center
- Enterprise Onboarding and Transition
- Employee Document Management
Request and Service Catalogue Management
- Enable self-help, request items or services and collaborate
- Give end users a omni-channel way to interact with IT and other shared services groups
Outsource Your ServiceNow Services to Fidel, India
So, why live with the challenges of an inefficient and incompetent ServiceNow? Outsource ServiceNow Services to a global partner like Fidel, and develop a robust, and modern software ServiceNow for your business. Connect with us at +91-20-49007800 or write to us at email@example.com if you are looking forward to partnering with an extended ServiceNow team for your business. Fill the form and get in touch if you have any questions or doubts and we will get in touch with you shortly.