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The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. Enterprises can use ServiceNow support as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems, create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
At Fidel, team consists of ServiceNow cloud, infrastructure and application experts who understand IT and business operations and how to integrate ServiceNow to digitize business workflows.
Our experts have ability to provide creative Professional ServiceNow Support offerings around delivery of architecting, implementation, etc. Our experts bring proven methodologies to work with clients to build effective strategic plans and suggest the technology and integrations that can help an enterprise derive the business benefits through improved Service Management.
Our ServiceNow Services
ServiceNow Development
ServiceNow development services give you the flexibility to automate your employee’s tasks and optimize your business workflows further. We deliver the changes you need in your ServiceNow solution to help you extract the maximum value from using it.
ServiceNow Development Services
ServiceNow Consulting
Fidel provides ServiceNow consulting services that allow a prompt response to disruptions in IT processes, bring visibility to IT processes and infrastructure of our customers, minimize a negative impact of infrastructural changes and help to optimize IT support costs.
ServiceNow Consulting Services
ServiceNow Implementation
Out implementation methodology leverages industry best practices for processes and implementation best practices in ServiceNow that allows for a robust solution that is scalable and cheaper to maintain. We will help your company to appreciate the efficiency of business workflows both in IT and across the entire enterprise.
ServiceNow Implementation Services
ServiceNow Migration
Fidel provides an end-to-end consultation on how ServiceNow comes into the picture and can become part of your infrastructure, how it can provide a solution to overcome your existing drawbacks and migration from your current setup to ServiceNow environment. We ensure fast deployment, complete built-in data back-up and ability to migrate from any source.
ServiceNow Migration Services
ServiceNow Managed Services
Fidel’s managed services let you take advantage of the ServiceNow platform and help you manage all your requirements for the ServiceNow platform. Our design ensures that, as a client, you’ll be able to absolutely customize cloud services and perform upgrades on your own schedule. We provide release and upgrades management, advanced development, technical guidance, support and maintenance.
ServiceNow Managed Services
Other Offerings
ServiceNow Support and Modules
IT Operations Management
- ServiceNow Discovery
- Service Mapping
- Event Management
IT Business Management
- Project portfolio management
- Time card management
IT Services Management
- Service Level Management
- Change Management
- Incident / Problem Management
Knowledge Management
Capture and package knowledge from across the organization and make it readily available
HR Service Delivery Module
- Case and Knowledge Management
- Employee Service Center
- Enterprise Onboarding and Transition
- Employee Document Management
Request and Service Catalogue Management
- Enable self-help, request items or services and collaborate
- Give end users a omni-channel way to interact with IT and other shared services groups
IT Asset management
- Software Asset Management
- Hardware Asset Management
- Cloud Insights
- SaaS License Management.
Security Operations (SecOps)
- Security Incident Response
- Vulnerability Response
- Configuration compliance
Governance, Risk, and Compliance (GRC)
- Business Continuity Management
- Risk management
- Policy and Compliance Management
- Audit management
ServiceNow Services Insights
ServiceNow Frequently Asked Questions (FAQ)
1. Which company provides the ServiceNow services?
Fidel Softech offers comprehensive ServiceNow services, including development, consulting, implementation, migration, managed services, and support to help businesses optimize their IT and business workflows.
2. What kind of ServiceNow services can help improve my business workflows?
ServiceNow services from Fidel Softech enable automation of IT and business workflows, streamlining processes, reducing manual tasks, and improving overall efficiency. This includes development, consulting, implementation, migration, managed services, and ongoing support.
3. How does ServiceNow consulting benefit my IT operations?
Fidel Softech’s ServiceNow consulting provides insights to optimize your IT infrastructure by improving process visibility, minimizing disruptions, and controlling support costs, aligning ServiceNow capabilities with your business goals.
4. Who offers ServiceNow implementation services?
ServiceNow implementation services are provided by experts who follow industry best practices to deliver scalable, cost-effective solutions tailored to your organization’s needs. Fidel is one such provider, ensuring seamless integration and efficient workflow management.
5. What do ServiceNow managed services cover?
anaged services include platform maintenance, upgrades, development support, and ongoing technical assistance. Providers like Fidel Softech offer customizable managed service plans to keep your ServiceNow environment running smoothly and aligned with business goals.
6. What is ITSM in ServiceNow?
TSM (IT Service Management) in ServiceNow helps manage and deliver IT services efficiently through workflows like incident, problem, and change management. Fidel Softech leverages ITSM to streamline service delivery, reduce downtime, and improve user satisfaction.
7. What modules are commonly used in ServiceNow implementations?
ommon modules include Incident Management, Change Management, Knowledge Management, HR Service Delivery, Security Operations, and Asset Management. Fidel has expertise across these modules to support diverse business requirements.
8. Is remote support available for ServiceNow?
Yes, remote ServiceNow support is offered to handle incident management, troubleshooting, and system enhancements. Fidel Softech’s team can provide timely remote assistance to ensure continuous operation.
9. What is managed services in ServiceNow?
Managed Services in ServiceNow ensure the platform runs smoothly through continuous support, maintenance, and optimization. Fidel delivers these services with expert monitoring, upgrades, and development support.
10. What are HR services for ServiceNow?
HR Services in ServiceNow streamline HR operations through automated workflows for onboarding, case management, and employee requests. Fidel helps implement and customize these modules to enhance employee experiences and reduce manual HR tasks.
Contact Fidel – ServiceNow Service Provider
So, why struggle with development, resources, team and delivery challenges while executing ServiceNow projects? Outsource ServiceNow Services to an efficient servicenow company, Fidel, and develop a robust relationship with your customers. Contact us at sales@fidelsoftech.com if you are looking forward to working with an extended ServiceNow team for your projects. Fill the form and get in touch if you have any questions or doubts and we will get in touch with you shortly.
