HR process for new Resource request handling in ServiceNow – Case Study

About the client

Client is a IT services and Consulting company in Japan.

Business Requirements

• To track open job positions.
• This functionality is accessible by all PMs. to open a job position.
• A notification should be sent to the HR PM alerting about the new Job Request.
• HR PM will assign it to one of the group members.
  The notification will be sent to the HR group member telling him that he is assigned the task.
• A notification should be sent to the PM telling him who is working on his Job Request.
  HR group member will identify the candidates and send their resumes to the PM.
• A notification should be sent to the PM telling him about the candidates identified for his request.
• PM will shortlist the candidates and inform the HR group member about the shortlisted candidates.
• A notification should go to the HR group member about the shortlisted candidates and ask to schedule the interviews.

Challenges

• Defining the process which will be easy to follow.
• Defining screens and navigation which are easy to use.
• Creating custom widgets to be used on custom pages.

Solution

• We have customized the Employee Service Center to accommodate new custom pages and custom widgets.
• We have implemented Record Producer to capture the required data.
• We created group, users and roles for different functionalities to be accessed by different users depending on their roles.
• We have implemented notifications which handles to and for of the attachments.
• We have implemented dashboards which gives a better visibility to the management about the current open job positions.

Benefits

• Management gets a better visibility of open job positions.
• HR Manager is able to assign and track the job positions.
• Managers of other departments also get a better visibility of the job positions they have raised.
• Huge amount of time and money saved for the company