Managed Infrastructure Services
Reliable Managed Infrastructure Services Backed by 20+ Years of Experience
Since 2004, we’ve been delivering Managed Infrastructure Services that ensure our clients’ IT environments are secure, stable, and scalable. With 20+ years of experience and a global client base across Japan, the US, Malaysia, India, the Middle East, and Europe, we’ve earned a reputation for dependable, proactive infrastructure support.
Our services cover the full spectrum of infrastructure needs—from PC and server support, network and firewall management, to cloud infrastructure, security operations, and VAPT (Vulnerability Assessment & Penetration Testing). We tailor our offerings to meet the unique needs of each client, providing both onsite support across US (Texas), Tokyo(Japan) and India (Pune – Hyderabad-Bengaluru-Delhi) (where we have offices), as well as remote support for global operations.
Our IT Infrastructure Managed Services
We provide a broad spectrum of infrastructure services that cover everything from end-user support to complex cloud environments and cybersecurity. Our offerings include:
End-User Support
We provide prompt assistance for desktops, laptops, printers, and business applications to ensure seamless user productivity.
Level 1 – Level 2 Support Services
Our team delivers tiered technical support for routine IT issues and escalations, minimizing downtime across your organization.
Server & Storage Management
We handle server and storage infrastructure through proactive monitoring, regular maintenance, and secure data backups.
Network Design & Support
We design, implement, and manage reliable LAN/WAN networks, Wi-Fi setups, VPNs and bandwidth configurations for optimized connectivity.
Security Management
Our experts manage firewalls, endpoints, user access, and compliance requirements to protect your infrastructure from internal and external threats.
Cloud Infrastructure Support
We provide support for AWS, Azure, and Google Cloud to ensure secure, scalable, and cost-effective cloud environments.
VAPT & Security Audits
We conduct quarterly vulnerability assessments and penetration testing to identify and fix security gaps before they can be exploited.
We bring a unique focus on small global office security, ensuring even your most remote or minimally staffed locations are protected from modern cyber threats.
Managed IT Infra Support – Technology, Engagement & Delivery
Cutting-Edge Tools & Technologies
We work with a robust stack of technologies to keep your infrastructure running smoothly. Our capabilities include:
- Operating Systems: Windows, Linux (various distributions)
- Automation & Monitoring: Ansible, Splunk, Zabbix
- Security: Check Point, Fortinet, Palo Alto Networks
- Cloud: AWS, Microsoft Azure, Google Cloud
- DevOps & Scripting: Bash, PowerShell, Python for automation
By combining open-source tools with enterprise-grade platforms, we deliver cost-effective and scalable infrastructure solutions.
Flexible Engagement Models
We support your business with a range of engagement options:
- Turnkey Infrastructure Projects
- Professional Services (Onsite/Remote)
- Time & Services Model (Minimum 40–80 hours/month)
Whether you’re looking for ongoing infrastructure maintenance or specific expertise for cloud migrations or security audits, we’ve got you covered.
How We Deliver Managed IT Infrastructure Services
We take a consultative and collaborative approach—beginning with a comprehensive infrastructure audit, followed by customized support plans that match your business priorities.
We utilize industry-standard ITSM and monitoring platforms to ensure real-time issue tracking, proactive incident management, and detailed reporting. Our teams are trained for rapid incident resolution, root cause analysis, and continuous improvement through regular reviews.
For clients requiring local presence, our onsite engineers in Tokyo and India offer day-to-day IT support, ensuring smooth business operations and user satisfaction.
Why Choose Fidel for Managed IT Infrastructure Services?
20+ Years of Infrastructure Management Experience
300+ In-house IT Experts + Specialized Technology Partners
Global Presence & Onsite Support Capability
Security-Focused with Quarterly VAPT Services
Agile Engagement Models & Competitive Pricing
Onsite and Remote Managed Infrastructure Services
Whether you’re a startup scaling your infrastructure or a global enterprise securing branch offices, we help you stay ahead—securely and efficiently.
Connect with Fidel for Managed Infrastructure Services
Contact us at sales@fidelsoftech.com to learn how we can optimize your IT operations with trusted infrastructure management services.
