Managed Infrastructure Services That Keep Your Business Running
We manage your servers, network, cloud, security and employee helpdesk through a remote-first delivery model from India, with coverage beyond US business hours, a shared team of technical experts, defined service levels and a flexible monthly plan that adapts to your needs. Remote or onsite, we support your business across Japan, the US, India and beyond.
If your IT stops, your business stops
Fidel's managed infrastructure services give you one accountable team to run, watch and fix the technology your people use every day: servers, networks, cloud, security and the helpdesk.
We serve companies in Japan, the US, Malaysia, India, the Middle East and Europe. Our remote services handle the daily work. When you need someone in the room, our own engineers are there.
What are managed infrastructure services?
You hand the daily running of your IT to a specialist partner. They monitor your systems, fix problems, apply updates, guard against threats and support your employees, for an agreed monthly fee. You get a full IT operations team without hiring, training and keeping one yourself.
Why leaders choose managed IT infrastructure
Specialized Offerings for IT Operations Management
Our specialized IT operations management services help businesses maintain reliable day-to-day IT operations across users, systems, networks, cloud environments, and backups. We provide working-hours and post-working-hours support based on your operational requirements, helping teams address technical issues, monitor infrastructure, and maintain service continuity.
Remote IT Helpdesk (L1/L2)
Our remote IT helpdesk provides L1/L2 support for common end-user and workplace technology requirements. Services include printer connectivity, software and application installation, VPN setup and support, and remote troubleshooting to help users resolve issues efficiently.
M365 Managed Support
We provide ongoing support for Microsoft 365 environments, covering user and mailbox administration, Exchange Online support, account-related issues, and day-to-day configuration requirements. Our support helps businesses manage their Microsoft 365 environment and address user needs effectively.
Server & Network Monitoring
Our server and network monitoring services help keep critical IT infrastructure visible and operational. We monitor network devices and infrastructure, support network-related incidents, and assist with firewall rule management to help identify and address issues promptly.
Cloud Management & Backup Monitoring
We support the monitoring and day-to-day management of cloud infrastructure and backup environments. Our services include cloud monitoring, backup monitoring and verification, and support for backup and recovery requirements to help maintain data availability.
Remote NOC for MSP Partners
Fidel delivers remote NOC and infrastructure monitoring services that help MSP partners maintain visibility, stability, and operational control across their IT environments. Our services include server, network, and infrastructure health monitoring; alert management and triage; incident identification; initial troubleshooting; L1/L2 operational support; and escalation coordination. Using monitoring platforms such as Zabbix, Prometheus, and Grafana, Fidel supports proactive issue detection, performance monitoring, and day-to-day infrastructure operations as an extension of your existing IT team. Services can be tailored to your operational requirements, monitoring scope, and support schedules.
Keep Your IT Operations Supported
From end-user helpdesk support to infrastructure monitoring and remote NOC services, our specialized offerings can be aligned with your IT environment and support requirements. Working-hours and post-working-hours support options can help provide coverage that fits your business operations.
Everything your infrastructure needs, in one place
Take the full range or just the parts you need.
Servers, storage and virtual platforms
We monitor, maintain and tune your servers, storage, operating systems and virtualisation, and plan capacity ahead so you never hit limits in a busy quarter.
Network and security
We run your office and wide-area networks, Wi-Fi, firewalls and VPNs, watch for threats, close gaps and keep policies current.
Cloud: AWS, Azure, Google Cloud
We monitor and manage your cloud setup, keep an eye on backups and help control cloud spend.
Helpdesk and employee support (L1, L2, L3)
Quick help with laptops, printers, VPN, software, Microsoft 365 and Google Workspace, by remote session or onsite.
Backup, disaster recovery and continuity
We design, check and test backups and recovery plans, so a failure is an inconvenience, not a crisis.
Security testing and compliance (VAPT)
We test for weak points every quarter, help fix what we find and support standards such as ISO 27001:2022.
Devices, patching and asset tracking
Laptops, desktops, servers and mobiles are updated, protected and tracked from purchase to retirement.
Factory and plant IT
Industrial networks, secure VPNs and production-floor systems, so IT does not slow the line down.
Small, remote offices are covered too. They are often the weakest point in a company's security, so we make sure they are protected.
Remote managed infrastructure services
Most infrastructure work does not need an engineer next to the server.
- Remote helpdesk for L1 and L2 issues
- Microsoft 365 support: users, mailboxes, Exchange Online
- Server and network monitoring, firewall rule changes
- Cloud and backup monitoring, including restore checks
- Remote NOC support for MSP partners (Zabbix, Prometheus, Grafana)
Choose working-hours cover or cover outside your working hours, depending on how your business runs.
How we deliver managed IT infrastructure support
Assessment
We review your current setup, risks and costs.
Plan
We agree a support plan around your priorities, with clear targets for response and fix times.
Run
We work through standard ticketing and monitoring tools, so every issue is tracked and visible to you.
Review
We meet regularly to go through reports, find root causes and agree improvements.
How our managed services work
A simple, predictable model for a recurring engagement.
Tools and platforms we work with
We mix open-source and enterprise tools to keep your cost sensible.
Ways to work with us
Why Fidel
The same team model works for a startup growing fast and a global company with many branch offices.
- Delivering IT infrastructure services since 2004
- 300+ in-house IT experts, backed by specialist technology partners
- Our own offices in the US, Japan and India, so support is local where it matters
- Quarterly security testing built into the service
- Flexible contracts and competitive pricing
Ready for IT that just keeps running?
Tell us what you run today. We will review your setup and show you where outages, risk and cost are hiding.
Managed IT Infrastructure Services FAQ
1. What are managed infrastructure services?
They are IT operations run for you by a specialist partner: monitoring, fixing, updating, securing and supporting your servers, network, cloud and employees for an agreed monthly fee.
2. How is this different from a normal IT helpdesk?
A helpdesk reacts when someone reports a problem. Managed IT infrastructure services also watch your systems all the time, apply updates, test backups and plan capacity, so many problems never reach your staff.
3. What do remote managed infrastructure services include, and what needs someone onsite?
Monitoring, helpdesk, Microsoft 365, cloud, backups and most server and network work can be done remotely. Hardware swaps, cabling and in-person user help need an engineer onsite, which we provide in Tokyo, Texas and India.
4. How much do managed IT infrastructure services cost?
It depends on the number of users, devices, locations and the hours of cover you need. Our time-and-services model starts at 40 to 80 hours a month. A free consultation is the quickest way to get a number for your situation.
5. Can you support both cloud and on-premise systems?
Yes. We support AWS, Microsoft Azure and Google Cloud, as well as traditional servers, networks and storage, including mixed setups.
6. How do I choose a managed infrastructure services provider?
Ask for three things: examples of similar clients, clear response and fix targets in writing, and how they report to you. Also check they can support every country where you have offices.
7. Will my internal IT team lose control?
No. We work as an extension of your team. You keep the decisions, we do the daily work, and you get regular reports and a clear escalation path.
8. Do you offer managed IT infra support outside office hours?
Yes. We offer working-hours and post-working-hours support, based on what your business needs.
Connect with Fidel for Managed Infrastructure Services
Contact us at sales@fidelsoftech.com to learn how we can optimize your IT operations with trusted infrastructure management services.