Remote IT Support Services
Get the Best Remote IT Support Services through Fidel’s Remote IT Support Specialists
Remote IT support services refer to having a remote team handling its IT infrastructure and problems arising through the internet. Hence, you need an IT company that works as your 24/7 IT support partner with comprehensive IT support expertise and the reputation of working with reputed companies worldwide.
Fidel, one of the leading IT support services companies with a global customer base that includes companies from various business domains, proves the best partner.
We employ certified IT support specialists to provide a range of proactive and reactive IT support services remotely. Fidel’s remote support service for IT range includes managed monitoring support, incident-based support, managed services support, along with installations, upgrades, and various types of IT setups.
If you are looking forward to outsourcing remote IT services, choose Fidel, and leverage the company’s IT support expertise to resolve user concerns and maintain your IT environment’s health.
Fidel’s Remote IT Support Services
Setup and Installations
- Microsoft DHS/DHCP Server and Configuration
- Microsoft Windows/Exchange Server, AD Domain Environment, SBS
- Desktop Application Software
- Printers and Peripherals
- Group Policy Configuration and Server Migration
- Desktop and Laptop
Incident-Based Support
- Microsoft Small Business Server
- Microsoft Exchange Server
- Microsoft Windows Server
IT Managed Monitoring Support Services
- Website Monitoring
- Network and Server Monitoring
- Event Log Monitoring
- Resolving Browser Connection Issues
- Virus Detection and Removal
- Resolving Performing Tuning Issues
- Resolving System Speed Issues
- Resolving Boot Up Issues
- Resolving Online Connectivity Problems
- Detection and Removal of Malware/ Adware/ Spyware
- Resolving System Formatting Issues
- Data Retrieval Process
IT Managed Services Support
- IT Consulting
- Server Support
- Proactive Management Support
- Break Fix Support Services
- Server Deployment
How does Fidel as a Remote IT Support Company Ensure Efficient Management?
At Fidel, we follow a well-defined service process. It begins with an understanding of your IT concerns and devising a prompt and customized solution to fix the problem. Our support engineers follow the below process to ensure optimal IT support remotely.
Registering Support Request and Creating an Online Ticket
We use the latest online IT ticketing software to help your users promptly log an IT request. Once the request is logged, we open a session against it, and then, depending on how critical the concern is, we provide a resolution to the user on the phone or through email.
Helping the User Download the Right Service Suite
Our IT specialists help your users download the right service suite, compatible with the hardware they use. Besides, we ensure software compatibility to facilitate prompt and efficient troubleshooting throughout.
Help the User with Software Configuration
Our specialists help the user to configure access control and network settings. This step helps us assure the user of the secure configuration of the remote service suite.
Troubleshooting the Problem through Remote IT Support
Once the software is configured, we get a unique ID that enables us to get internet access to the user’s machine. After we get access, we begin with the troubleshooting process and resolve the user’s concern.
Receiving User Feedback
After delivering the solution, we request the user to give us on our remote IT service support. We gather user feedback before closing the ticket. Receiving user feedback right after the service helps us identify shortcomings and devise solutions to overcome them and evolve.
10 Reasons to Choose Fidel as the Remote IT Support Provider
Certifications and Recognitions:
We are an ISO/IEC 27001:2013 and ISO 9001:2015 certified company handling a global clientele.
Shorter Turnaround Time:
Our IT support specialists are quick and experienced enough to provide prompt IT solutions remotely. Hence, our turnaround time is around 25-30% shorter than other companies.
Flexible and Competitively-Priced Remote IT Support Packages:
With us, you can choose from our suite of services or choose a comprehensive IT support package. Our flexible and competitively-priced packages help you pay us only for the services you’ve chosen.
Strict Quality Monitoring Process:
Our quality monitoring process helps us deliver high-quality and accurate IT support solutions to our clients, regardless of the complexities involved.
Application of the Latest IT Support Tools:
We use the latest IT support tools and communication systems to ensure prompt solutions, seamless interaction, and ensure 24/7 availability for your company and your clients.
Complete Data Security:
We ensure the highest data security levels while accessing your systems and resolving your IT-related concerns.
Comprehensive IT Expertise:
Our extensive IT expertise not only enables us to deliver the most appropriate IT solutions but helps us achieve 100% customer satisfaction through our services.
Secure Data Exchange:
We facilitate secure data exchange through secure FTP and VPN to support the file sharing process.
Dedicated Project Manager:
We assign a dedicated project manager for every project. Our project managers are expert IT support professionals with extensive experience in managing complex IT support projects. They serve as a single point contact and handle every routine concern efficiently.
Multilingual Support:
Our multilingual support enables you to get solutions in your language or give your client solutions in their language. In this way facilitate IT support to your offices worldwide.
Outsource Your Remote IT Support to Fidel
Choosing Fidel as your global remote IT support partner brings several benefits, including cost-savings, technical accuracy, and access to quick IT solutions that do not let your production hamper and ensure the highest levels of user satisfaction. So, talk to our IT support specialists at sales@fidelsoftech.com to know how we can provide the best remote IT support for your company.
