AI Automation & Integration Services
Smarter Workflows, Connected Systems, and Seamless AI Experiences
At Fidel, we help businesses unlock the full potential of automation by integrating AI into everyday workflows. Our AI Automation & Integration Services combine intelligent bots, system integration, and conversational AI to reduce manual work, speed up operations, and elevate customer engagement.
Whether you’re looking to automate data entry, connect your CRM with AI chat, or streamline approvals and notifications—we build custom, scalable solutions that work where you work.
Our offerings
CRM/ERP Integrations
- Connect your existing tools and systems with AI-enhanced workflows.
- Custom connectors development for Salesforce, Zoho, SAP, and more
- AI-assisted email parsing, lead scoring, and ticket triaging
Reduce context switching, enhance data visibility
AI + Workflow Automation
- Create intelligent workflows that act and respond in real time.
- Use AI to trigger actions based on email/text inputs, file changes, or events
- Automate approvals, notifications, escalations, and status updates
Designed using low-code/no-code platforms or custom backend logic
Voicebot/ChatBot Integration
- Deploy smart assistants to handle inquiries, bookings, and internal tasks.
- Integrated with websites, CRMs, WhatsApp, or mobile apps
- Multilingual voice and chat support using NLP and LLMs
Handoff to human agents built-in for complex queries
How We Deliver
Process Discovery & Mapping
We analyze current workflows and identify automation potential
Tool Selection & Development
We use AI, RPA, and integration tools that suit your ecosystem
Deployment & Integration
Seamless rollout into existing platforms, on-prem or cloud
Training & Optimization
User training, continuous learning, and process updates included
Tools & Platforms We Use
- Zapier for workflow automation
- LangChain, OpenAI, Dialogflow, Rasa for AI & ChatBot integration
- Retool, Node-RED, Python/Flask APIs for custom app logic
- Salesforce, Zoho, Odoo, SAP for CRM/ERP integration
Connect with Fidel for AI-Enabled Custom Tool Development
Let’s connect your tools, teams, and tasks—with the power of AI. Reach out at sales@fidelsoftech.com for a tailored automation strategy session.
