How GCC Services Improve Operational Efficiency?
Globalization helps businesses transcend geographical boundaries and venture into uncharted territories. However, along with a global vision, a company also needs resources, expertise, and talent that align with it. That’s where Global Capability Centers (GCCs) come into play. These are centers or services that complement a company’s efforts in accomplishing global objectives. Let’s delve a little more into the concept of GCC services and the various benefits they offer, including enhancing operational efficiency.
What is a Global Capability Center?
A GCC Global Capability Center is a service that helps companies leverage global talent, expertise and resources. Usually, these centers form part of larger organizations wherein they provide R&D, outsourcing, IT services and more.
While businesses focus on their core responsibilities, GCCs support their efforts by helping save costs, harness diverse skill sets, enhance operational efficiency and amplify their global presence. Essentially, establishing a GCC refers to building a competitive advantage. It is an investment that helps companies augment their RoI significantly and emerge as an even better competitor in the market.
Benefits of GCC Services
Achieving operational excellence or efficiency is the result of a series of benefits that GCCs provide organizations. Let’s look at each to derive the significance of GCC services, particularly when it comes to augmenting operational efficiency. Here’s how setting up GCC services proves advantageous on various fronts.
1. 24/7 Operations
Companies eyeing globalization cannot restrict themselves to a particular time slot or time zone. They need to serve their customers and stay connected with them 24/7. GCC services come into play here. They help companies operate across multiple time zones by providing round-the-clock support. It automatically helps companies produce more and handhold their customers at all times.
2. Considerable Cost Savings
Global companies often look to choose countries with lower labor costs to set up their GCCs. Hence, the fact that India, with over 1500 GCCs (home to 40-45 percent of the world’s total GCCs) doesn’t come as a surprise! Nevertheless, GCCs help companies save costs across various aspects, including operations, staff salaries, overheads and more. They can thus invest more into enhancing operational workflows by integrating competent and relevant technologies.
3. Department-Specific Support
GCC services involve handling multiple departments and supporting their operations. For example, GCCs assist the engineering department in domains like software development, testing, design, and validation. On the other hand, their assistance in conducting research helps the research and development department. Similarly, the finance department can leverage GCC support for tasks like financial reporting, accounting, and more.
With expert helping hands across multiple departments, companies can increase their productivity and also enhance their efficiency. Besides, they can have their in-house staff do something more productive and strategically crucial.
4. Scalability and Flexibility
As business grows, companies should be able to scale their operations up seamlessly without disrupting their operations in the world. Doing it in-house, no matter how much you try, impacts operations to some extent. However, when you are a GCC helping you do it, you can focus on your business. Your GCC team will help you scale and allocate resources across various regions to keep up with your evolving business requirements.
5. Innovation and Improvement
GCCs support operational excellence in various ways as we said earlier. One of the areas is continuous innovation and improvement. GCCs work as innovation hubs where they constantly engage in extensive research to develop new strategies and models that help companies amplify their business impact and continue growing more convincingly.
6. Strategic Focus and Growth
Outsourcing has become common and an industry worth billions of dollars. Many companies still prefer doing things in-house. That isn’t a bad strategy at all. However, on the other hand, it is also about being competent, staying profitable and being strategically healthy. Companies that spend most of their time organizing resources and stay entangled in the technicalities of operations get little or no time to focus on the strategic aspects of their business.
That’s where GCCs play a role. By outsourcing or offshoring non-core activities to GCC service providers, companies can have a dedicated team working on those activities and thus improve their operational efficiency. While saving hiring costs and salaries, they would also get more time to focus on strategic excellence.
Do you want to set up a GCC and look for reliable GCC services? Fidel has got you covered. Our expertise across multiple business areas, extensive resource access, and the ability to help you quickly scale your operations refer to a competitive edge and value that you as a company achieve. So, compete competitively and transform your business like never before! Email us at sales@fidelsoftech.com to learn more about our GCC services and support.
Ref. No – FB07241090