Service Portal Implementation – Case study
About the client
Major SI company in Japan providing technology-enabled solutions to all its clients across the globe through its oﬃces located in diﬀerent geographies.
Create a Service Portal for a financial client. To upload and download documents, create requests, create and publish knowledge base articles, and publish news and notifications for all its users. Need restricted access to the user groups of diﬀerent locations.
Portal Security – Limiting access to the portal from specific IP addresses.
Custom-created Service Portal having the look and feel of other applications the client uses. Create requests and a customized workflow for each request. Upload and download documents with access control to all groups. Add and publish Knowledge articles by customizing the Knowledge Base module. The facility is provided to create and publish news.
Provide the right data to the right people to make better decisions. Get notified of important events, meetings, and announcements. Knowledge Base for continuous improvement drive.