{"id":509,"date":"2022-09-05T06:48:00","date_gmt":"2022-09-05T06:48:00","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/news-and-blogs\/?p=509"},"modified":"2025-06-13T06:22:41","modified_gmt":"2025-06-13T06:22:41","slug":"role-of-cx-boosting-digital-economy-ids-2021-fidelsoftech","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/news-and-blogs\/role-of-cx-boosting-digital-economy-ids-2021-fidelsoftech","title":{"rendered":"IDS 2021 \u2013 Role of CX in Boosting Digital Economy to $1 Trillion"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/news-and-blogs\/wp-content\/uploads\/2022\/09\/ids-2021-fidelsoftech.jpg.jpg&#8221; alt=&#8221;IDS 2021 \u2013 Role of CX in Boosting Digital Economy to $1 Trillion&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;10px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|130px||130px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][et_pb_text _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font_size=&#8221;17px&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>On 19th January 2021, India Digital Summit 2021 arranged a discussion on the Role of CX in Boosting Digital Economy to $1 Trillion.<\/p>\n<p>The panelist for this session was Mr. Sunil Kulkarni, CEO, Fidel Softech &amp; LinguaSol, Kaveri Misra, Principal, Digital Strategy Group, APAC, Adobe, Radhika Binani, Chief Product Officer, Paisabazaar<br \/>Amit Tiwari, Vice President, Marketing, Havells India Ltd<br \/>Anand Bhatia, Chief Marketing Officer, Fino Payments Bank Ltd<br \/>Shankar Iyer, Head &#8211; Customer Success, Infobip India.<\/p>\n<p>The discussion started with, The pandemic affecting the business around the world in the same way or another. It brings us new challenges as well as a new opportunity also.<\/p>\n<p><strong>The significant points discussed in this session are:<\/strong><\/p>\n<ul>\n<li>The financial and banking sectors should consider the digitization process for loans and insurance more effortless.<\/li>\n<li>Digitization is here to stay.<\/li>\n<li>Localization is one of the important keys to tap remotely located customers.<\/li>\n<li>The changes in the business model are prominently more remote-friendly.<\/li>\n<li>Need for translation of websites, vernacular UI for net banking is very much felt in such unique lockdown circumstances<\/li>\n<li>The localization in the digital formation and multilingual digital marketing is more consumer-friendly.<\/li>\n<li>Traditional communication is changing or shifting more towards digital communication tools.<\/li>\n<li>Directly communicating with customers through digital communication in their own local languages.<\/li>\n<\/ul>\n<p>All the panelists discussed the importance of Digital Economy and Digital transformation and answered all the questions asked by the viewers.<\/p>\n<p>Feel free to contact us for any of your language-related queries, we are happy to help you.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Ref. No \u2013 FB09221016<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103f66&#8243; width=&#8221;63%&#8221; width_tablet=&#8221;63%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|20px|0px|20px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||10px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\">Related Blogs<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_blog fullwidth=&#8221;off&#8221; posts_number=&#8221;3&#8243; include_categories=&#8221;17&#8243; excerpt_length=&#8221;150&#8243; show_author=&#8221;off&#8221; show_date=&#8221;off&#8221; show_pagination=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Arial||||||||&#8221; body_font=&#8221;Arial||||||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Footer Section&#8221; _builder_version=&#8221;4.18.0&#8243; background_color=&#8221;#f6f9fc&#8221; background_image=&#8221;https:\/\/www.fidelsoftech.com\/news-and-blogs\/wp-content\/uploads\/2022\/08\/pages-divider.png&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_center&#8221; 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