[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.fidelsoftech.com\/news-and-blogs\/wp-content\/uploads\/2023\/04\/benefits-of-servicenow-for-it-service-desk-1.jpg” alt=”Benefits of ServiceNow for IT Service Desk” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”default” custom_padding=”10px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|130px||130px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_post_title][et_pb_text _builder_version=”4.27.4″ _dynamic_attributes=”content” _module_preset=”default” text_font_size=”17px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ locked=”off”]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6ImNhdGVnb3J5In19@[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
ServiceNow is a cloud-driven workflow automation platform that helps enhance operational efficiency by streamlining and automating various routine functions. It is one of the most preferred platforms worldwide, with a client size of roughly 13-14,000 companies, many of which are global enterprises. ServiceNow<\/a> also helps companies manage their IT service desk, making the latter prompt and more efficient. Let\u2019s look at a few of ServiceNow\u2019s benefits when it comes to IT help desk management.<\/p>\n From deriving comprehensive and valuable user insights to automating routine workflows and enabling user self-service, let\u2019s look at a few ways through which IT help desks benefit from ServiceNow.<\/p>\n Comprehensive analytics provide insights into employees and customers based on historical interactions. The agent can have a clear and transparent overview of the users\u2019 needs and requirements. Knowing what the users need can enable customer support agents to provide more personalized service and experience.<\/p>\n Disparate support channels can affect the IT help desk\u2019s efficiency. But with ServiceNow, companies can unify various support channels into a single location. The help desk can effortlessly transfer a customer or a user from one channel to another without causing any service interruption. Unifying multiple support channels involves integrating the service portal, mobile application, and virtual agent with common collaboration tools.<\/p>\n Conventional tools cannot accurately evaluate an agent\u2019s productivity, potentially resulting in an uneven workload among agents. But advanced analytics can help IT help desk managers evaluate an agent\u2019s productivity, examine the solutions they provide, and the number of cases they handle, along with the average handling time.<\/p>\n Often, routine queries and workflows overwhelm the IT help desk, leaving them little bandwidth to handle critical concerns. But automation can help relieve a lot of otherwise mundane and repetitive tasks. Accordingly, tasks like sending IT-related updates to the concerned stakeholders, assigning incidents to a support agent, generating unique ticket numbers, etc., can be automated and managed efficiently.<\/p>\n Trivial IT queries and concerns often guzzle up a lot of the IT help desk\u2019s productive bandwidth. Some of these are simple enough and could be handled by users themselves only by following a particular set of instructions. Besides, users can track their ticket status by themselves, thus saving the effort of calling the help desk, waiting for the agent to respond, and then knowing the progress of their query.<\/p>\n FidelSoftech is one of the leading ServiceNow service providers. We boast a robust ServiceNow infrastructure, comprehensive support, and a team of ServiceNow cloud, infrastructure, and application experts, who help automate manual tasks, consolidate legacy systems, standardize processes, build custom apps, and digitize workflows. [\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”||10px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n Ref. No \u2013 FB04231058\u00a0<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#103f66″ width=”63%” width_tablet=”63%” width_phone=”80%” width_last_edited=”on|phone” custom_padding=”|20px|0px|20px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|20px||20px|false|true” global_colors_info=”{}” locked=”off”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” custom_margin=”||10px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”18″ excerpt_length=”150″ show_author=”off” show_date=”off” show_pagination=”off” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Arial||||||||” body_font=”Arial||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer Section” _builder_version=”4.24.3″ background_color=”#f6f9fc” background_image=”https:\/\/www.fidelsoftech.com\/news-and-blogs\/wp-content\/uploads\/2022\/08\/pages-divider.png” background_size=”contain” background_position=”top_center” custom_margin=”||0px||false|false” custom_padding=”40px||40px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.18.0″ custom_padding=”40px|0px|10px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”16px” header_3_text_color=”#FFFFFF” header_3_font_size=”30px” header_3_line_height=”1.4em” background_color=”#103e66″ custom_margin=”||0px||false|false” custom_padding=”40px||170px|15px|false|false” global_colors_info=”{}”]<\/p>\n5 Benefits of ServiceNow for Enterprise IT Help Desk<\/h2>\n
1. Deeper Customer and Employee Insights<\/h3>\n
2. Bringing Support Mediums Together<\/h3>\n
3. Assessing Agent Productivity<\/h3>\n
4. Automating Routine and Repetitive Tasks<\/h3>\n
5. Employee and Customer Self-Service<\/h3>\n
Optimize Your ServiceNow Investment with FidelSoftech!<\/h2>\n
In a nutshell, we help you derive optimal value from your IT infrastructure via comprehensive and efficient ServiceNow support. Email us at sales@fidelsoftech.com<\/a> to connect with our ServiceNow project experts and learn more about our offerings.<\/p>\nRelated Blogs<\/span><\/h3>\n
Call us<\/h3>\n