L1 and L2 IT Support Japan
IT concerns vary in nature and complexity. Besides, when many users use a particular application, you cannot have a single team handle all the technical issues. It will not only delay service but also affect production. Let`s look at our L1 and L2 IT support Japan.
The key to handling technical concerns effectively and efficiently is prioritization. And that, precisely, is possible via creating levels of services. Thus, IT support is divided into Level 1, Level 2, Level 3, and Level 4. You have a Level 0 as well. But it is for very basic concerns that the users can resolve via reading easy-to-understand FAQs.
At Fidel, we provide accurate, efficient, and effective Level 1 (L1) and Level 2 (L2) support in the Japanese language. We provide L1 and L2 IT support for Japan for multiple applications and companies from various business domains. Our technical professionals ensure strict adherence to SLAs and ensure seamless troubleshooting through their extensive technical knowledge and prompt customer support. Here’s more to them.
What is Our IT L1 Support Service?
L1 is our first support line. Our technical experts usually provide this support through phone, chat, or email. It is a fundamental service involving help desk resolution and service desk delivery. We usually provide IT L1 support to record user requests, reply to user emails, respond to them over calls and user login issues and perform basic troubleshooting via the issue-related questionnaire. If L1 doesn’t have a solution, our technical experts either auto-escalate or manually take it up to the next level.
What is Our L2 Support Japan Service?
Our L2 support involves providing comprehensive troubleshooting, backend support, and detailed technical analysis. It comprises more experienced and technically proficient professionals capable of handling more advanced issues. Within this tier, our experts may not necessarily and directly communicate with the front-end user. But they will provide comprehensive backend support to resolve the issue accurately.
Why Choose Fidel for L1 and L2 IT Support Japan?
Here are some more factors that make us one.
Native Japanese-Speaking Technical Experts:
We have a team of native Japanese-speaking technical experts who provide personalized technical support.
High Level of Technical Accuracy:
Our experienced professionals provide technically accurate solutions that contribute to user delight.
Prompt User Responses:
We believe in speed as much as we do in accuracy and personalization. Our experts manage every query well to ensure prompt responses to each user’s concerns.
Focus on User Satisfaction and Value:
Our technical specialists focus on delivering user satisfaction and value with every call and email that they handle.
Efficient Ticket Management:
We enable users to raise queries and track them to know their real-time status. Thus, users don’t have to call us or wait for anyone to know their ticket status.
Outsource Level 1 Support and Level 2 Support Japan to Fidel
If you have been actively seeking reliable Level 1 and Level 2 support services for your operations in Japan, we invite you to connect with us. At Fidel Softech, we take pride in our ability to serve as your dedicated technical support partners. Our team is committed to delivering comprehensive solutions tailored to meet your specific needs, ensuring that you receive exceptional value throughout our collaboration. We would be more than happy to discuss how our services can enhance your operational efficiency and support your business objectives. To explore the full range of our offerings and to learn more about how we can assist you, please do not hesitate to reach out via email at sales@fidelsoftech.com. We look forward to the opportunity to work together and contribute to your success.
