ServiceNow ITOM-SecOps – Job ID: D26

Job Description :

Position Title : ServiceNow ITOM-SecOps Developer
Salary Grade : Alpha numeric code (if any)

Job Position Summary :

ServiceNow ITOM-SecOps Developer in Pune City, Kalyani Nagar Office. The ideal candidate will report to the Practice Head. Be responsible for the development, configuration and enhancement of the ServiceNow Platform. Must be proficient in written and verbal communication as the position requires client-facing work.

Key responsibilities :

  • Configure and maintain ServiceNow Discovery and Service Mapping processes to ensure accurate and comprehensive identification of IT assets, services, and dependencies
  • Collaborate with cross-functional teams, including infrastructure, operations, and service management teams, to gather requirements and implement solutions that align with ITOM best practices
  • Design, develop, and maintain custom probes, sensors, and patterns to extend ServiceNow Discovery capabilities for unique infrastructure and applications
  • Perform regular updates and version upgrades to the ITOM Discovery module while ensuring minimal disruption to existing functionalities
  • Troubleshoot and resolve issues related to Discovery and Service Mapping, including data inconsistencies, pattern failures, and performance optimization
  • Work closely with the CMDB team to ensure accurate and up-to-date configuration item (CI) data and dependencies are maintained
  • Collaborate with the ServiceNow development team to integrate Discovery data with other ServiceNow modules and third-party applications
  • Monitor Discovery schedules, data sources, and patterns to ensure effective and efficient data collection across the IT infrastructure
  • Solutions consulting and architecture related to ServiceNow SecOps (Vulnerability Response & Security Incident Response) which involves the following
  • Responsible for SecOps solutions strategy and execution
  • SecOps technology Solutions development

Desired Qualification / certifications :

  • Ability to manage diverse assignments simultaneously, with a large volume of detail in a fast-paced environment
  • Bachelor’s Degree in computer science or equivalent required
  • Certified ServiceNow Administrator.
  • ServiceNow Certified Implementation Specialist for ITOM or any of the ServiceNow products.

Preferred relevant work experience

  •  Minimum 4+ years of experience as a developer and administrator of ServiceNow

Skills and knowledge :

  • 4+ years of hands-on experience in Administrator, Development, and Operations Support Projects.
  • Hands-on experience in ITOM, ITAM (HAM, SAM), ITSM, SecOps (SIR, VM, VRs), CSM, Custom applications, Service Portal designs, and Integrations in ServiceNow.
  • Good exposure and understanding of the ITIL4 Business process.
  • Experienced in Security Operations (SecOps), specifically Security Incident Response (SIR) and Vulnerability Response (VR).
  • Hands-on experience in End-to-End implementation of ITOM and ITAM in the way of Discovery, CMDB, Event Management, Mapping, Pattern Design, Service Graph Connector, Integration, CMDB Operations, Customized Reports & and dashboard, Classification of CI, Reclassification, Discovery N&P, Monitor CMDB Health, CMDB Data Source, Tool Automation, Reconciliation.
  • Work with various stakeholders with a team to design, develop, implement, and maintain high-quality technical solutions.
  • Strong technical and analytical skills to generate innovative ideas to meet customer needs and resolve application problems.
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Manage client expectations effectively
  • Experience developing and implementing systems using Agile/Scrum methodology
  • Advanced JavaScript abilities
  • Experience with a variety of systems integrations such as REST and JSON
  • Familiarity with web technologies such as DHTML, CSS, AJAX, XML, HTTP, JDBC and SQL

Position reports to : Practice Head

Position supervises : Teams of 4-5 members.

Travel needed : Extremely limited, only need based

Location : Fidel Softech, Pune office

Employment details : Full time and on the rolls of the Fidel Softech

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