{"id":690,"date":"2023-07-05T11:24:00","date_gmt":"2023-07-05T11:24:00","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/case-studies\/?p=690"},"modified":"2025-08-13T12:41:24","modified_gmt":"2025-08-13T12:41:24","slug":"servicenow-e-learning-platform-development","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/case-studies\/servicenow-e-learning-platform-development\/","title":{"rendered":"ServiceNow E-learning Platform Development, for Employees &#8211; Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/07\/E-Learning-platform-development-in-ServiceNow-for-employees.jpg&#8221; alt=&#8221;servicenow e-learning platform development&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>About the client<\/h2>\n<p>The client is one of the System Integrator Company in Japan and has an e-learning system, which is used for the goal and career management of employees. The system can be a valuable tool for employees who are looking to improve their performance and develop their careers. It helps employees to set clear goals, track their progress, and get the resources they need to succeed.<\/p>\n<h2>Project Details:<\/h2>\n<h3>Tools and Technology used:-<\/h3>\n<ul>\n<li>Source Languages: <a href=\"https:\/\/www.fideltech.com\/japanese-english-translation-services-tokyo-japan\/\" target=\"_blank\" rel=\"noopener\">Japanese<\/a><\/li>\n<li>Programming Language: HTML, CSS, JavaScript, Bootstrap, and <a href=\"https:\/\/www.fidelsoftech.com\/angularjs-development-services-and-resources\/\">Angular JS<\/a>.<\/li>\n<li>ServiceNow \u2013 Service Portal is a front-end portal framework<\/li>\n<\/ul>\n<h3>Requirement:<\/h3>\n<p>Client wanted <a href=\"https:\/\/www.fidelsoftech.com\/servicenow-support\/\">ServiceNow<\/a> e-learning platform development.<\/p>\n<p>There wanted many types of login roles such as HR, New employee, Reviewer 1, Reviewer 2, and Reviewer 3.<\/p>\n<p>The ServiceNow e-learning platform development should have 2 patterns<\/p>\n<ul>\n<li>Standard pattern &#8211; will be used as a template.<\/li>\n<li>Customized pattern &#8211; will be used as per the needs of individual companies.<\/li>\n<\/ul>\n<h2>Challenges:<\/h2>\n<ol>\n<li>Every user has been assigned multiple roles and according to those roles, the application works.<\/li>\n<li>Passing data from one widget to another widget using client and server script.<\/li>\n<li>Implementation of popup window using a class in Service Portal client scripts.<\/li>\n<li>Passing data from widgets in a class in Service Portal client scripts.<\/li>\n<li>Using SVF Cloud for creating reports.<\/li>\n<li>Implementing users, groups, parent groups, and roles in ServiceNow.<\/li>\n<\/ol>\n<h2>Solution provided for ServiceNow e-learning platform development:<\/h2>\n<p>We implemented in Service Portal concepts like Portal, Page, Widget, Table, and Form.We have used spModal to show popup widget and used libraries to show date picker. We have created one common widget for popup and only made changes. We implemented our solution for passing data from widget to a class in Service Portal client scripts and created new pages and widgets in Service Portal according to templates received from the client.<\/p>\n<h2>Result:<\/h2>\n<p>Our ServiceNow e-learning platform development is helping client\u2019s employees to learn new skills and advance their careers, which can lead to increased engagement, satisfaction, and improved productivity.Our solution was a cost-effective way for the client to train their employees<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_class=&#8221;footer-cnt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103e66&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Is this Case Study interests you?<\/h2>\n<p style=\"color: #ffffff;\">If you found this case study similar to your requirement OR interested to get our services, please connect with us using form. We will be happy to respond.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-phone\"><\/i>Call us<\/h3>\n<p><a href=\"tel:+91-20-49007800\" onclick=\"gtag('event', 'Phone', {'event_category': 'engagement','event_label': 'Operations Management using Laravel Case Study'});\">+91-20-49007800<\/a><\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-email\"><\/i> Email us<\/h3>\n<p><a href=\"mailto:sales@fidelsoftech.com\" onclick=\"gtag('event', 'Email', {'event_category': 'engagement','event_label': 'Operations Management using Laravel Case Study'});\">sales@fidelsoftech.com<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dvppl_cf7_styler cf7=&#8221;1670&#8243; form_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_font_font=&#8221;Arial||||||||&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the client The client is one of the System Integrator Company in Japan and has an e-learning system, which is used for the goal and career management of employees. The system can be a valuable tool for employees who are looking to improve their performance and develop their careers. It helps employees to set [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":696,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"class_list":["post-690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow"],"_links":{"self":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/comments?post=690"}],"version-history":[{"count":18,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/690\/revisions"}],"predecessor-version":[{"id":1708,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/690\/revisions\/1708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media\/696"}],"wp:attachment":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media?parent=690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/categories?post=690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/tags?post=690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}