{"id":22,"date":"2023-02-01T13:09:31","date_gmt":"2023-02-01T13:09:31","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/case-studies\/?p=22"},"modified":"2025-08-13T12:49:28","modified_gmt":"2025-08-13T12:49:28","slug":"analytics-and-reporting-servicenow-case-study","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/case-studies\/analytics-and-reporting-servicenow-case-study\/","title":{"rendered":"Analytics and reporting ServiceNow &#8211; Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/Analytics-and-Reporting.jpg&#8221; alt=&#8221;Analytics and Reporting&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>About the client<\/h2>\n<p>An American Fast-food company having 37,855 restaurants located globally.<\/p>\n<h3>Requirements<\/h3>\n<p>To identify and manage the risks in the infrastructure of all locations (Several departments of the Security, in-charge of the handling of di\ufb00erent sections of the infrastructure such as AD\/LDAP, DNS, SMART, VDS, AS, SSL, PKI, Threats, Vulnerability and more). Need to communicate with all departments of all locations collect data and generate customized analytical reports. Automate the manual collection of data and generate manual reports.<\/p>\n<h3>Challenges<\/h3>\n<p>Communicate with all the departments and access the statistical data stored at di\ufb00erent locations. Data stored in di\ufb00erent format as XLS, CSV, XML, etc.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/analytics-and-reporting.png\" width=\"\" height=\"\" alt=\"Analytics and Reporting\" class=\"wp-image-27 alignnone size-medium\" srcset=\"https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/analytics-and-reporting.png 780w, https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/analytics-and-reporting-480x219.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 780px, 100vw\" \/><\/p>\n<h3>Solution Provided<\/h3>\n<p>Collected data using various data sources as JDBC, XML, HTML, CSV, Excel, email attachments, etc. Processed the data and stored in custom tables. Create user interactive charts, reports and role-based dashboards using Performance Analytics module.<\/p>\n<h3>Benefits<\/h3>\n<p>Provide the right data to the right people to make better decisions. Creates on-demand reports in real time. Permit viewing of 100+ custom reports. Drastic reduction in time by generating automated reports than generating manual reports.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_class=&#8221;footer-cnt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103e66&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Is this Case Study interests you?<\/h2>\n<p style=\"color: #ffffff;\">If you found this case study similar to your requirement OR interested to get our services, please connect with us using form. We will be happy to respond.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-phone\"><\/i>Call us<\/h3>\n<p><a href=\"tel:+91-20-49007800\" onclick=\"gtag('event', 'Phone', {'event_category': 'engagement','event_label': 'Fidelsoftech Home Page'});\">+91-20-49007800<\/a><\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-email\"><\/i> Email us<\/h3>\n<p><a href=\"mailto:sales@fidelsoftech.com\" onclick=\"gtag('event', 'Email', {'event_category': 'engagement','event_label': 'Fidelsoftech Home Page'});\">sales@fidelsoftech.com<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dvppl_cf7_styler cf7=&#8221;1670&#8243; form_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_font_font=&#8221;Arial||||||||&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the client An American Fast-food company having 37,855 restaurants located globally. Requirements To identify and manage the risks in the infrastructure of all locations (Several departments of the Security, in-charge of the handling of di\ufb00erent sections of the infrastructure such as AD\/LDAP, DNS, SMART, VDS, AS, SSL, PKI, Threats, Vulnerability and more). Need to [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":29,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"class_list":["post-22","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow"],"_links":{"self":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":10,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/22\/revisions"}],"predecessor-version":[{"id":1725,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/22\/revisions\/1725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media\/29"}],"wp:attachment":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media?parent=22"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/categories?post=22"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/tags?post=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}