{"id":195,"date":"2023-02-15T08:44:10","date_gmt":"2023-02-15T08:44:10","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/case-studies\/?p=195"},"modified":"2025-08-13T12:44:33","modified_gmt":"2025-08-13T12:44:33","slug":"hr-process-for-new-resource-request-handling-in-servicenow","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/case-studies\/hr-process-for-new-resource-request-handling-in-servicenow\/","title":{"rendered":"HR process for new Resource request handling in ServiceNow &#8211; Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/send-job-request-case-study.jpg&#8221; alt=&#8221;Hr process for new Resource request handling in Service Now&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>About the client<\/h2>\n<p>Client is a IT services and Consulting company in Japan.<\/p>\n<h3><\/h3>\n<h3>Business Requirements<\/h3>\n<ul>\n<li>To track open job positions.<\/li>\n<li>This functionality is accessible by all PMs. to open a job position.<\/li>\n<li>A notification should be sent to the HR PM alerting about the new Job Request.<\/li>\n<li>HR PM will assign it to one of the group members.<br \/>The notification will be sent to the HR group member telling him that he is assigned the task.<\/li>\n<li>A notification should be sent to the PM telling him who is working on his Job Request.<br \/>HR group member will identify the candidates and send their resumes to the PM.<\/li>\n<li>A notification should be sent to the PM telling him about the candidates identified for his request.<\/li>\n<li>PM will shortlist the candidates and inform the HR group member about the shortlisted candidates.<\/li>\n<li>A notification should go to the HR group member about the shortlisted candidates and ask to schedule the interviews.<\/li>\n<\/ul>\n<h3>Challenges<\/h3>\n<ul>\n<li>Defining the process which will be easy to follow.<\/li>\n<li>Defining screens and navigation which are easy to use.<\/li>\n<li>Creating custom widgets to be used on custom pages.<\/li>\n<\/ul>\n<h3>Solution<\/h3>\n<ul>\n<li>We have customized the Employee Service Center to accommodate new custom pages and custom widgets.<\/li>\n<li>We have implemented Record Producer to capture the required data.<\/li>\n<li>We created group, users and roles for different functionalities to be accessed by different users depending on their roles.<\/li>\n<li>We have implemented notifications which handles to and for of the attachments.<\/li>\n<li>We have implemented dashboards which gives a better visibility to the management about the current open job positions.<\/li>\n<\/ul>\n<ul><\/ul>\n<h3>Benefits<\/h3>\n<ul>\n<li>Management gets a better visibility of open job positions.<\/li>\n<li>HR Manager is able to assign and track the job positions.<\/li>\n<li>Managers of other departments also get a better visibility of the job positions they have raised.<\/li>\n<li>Huge amount of time and money saved for the company<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_class=&#8221;footer-cnt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103e66&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Is this Case Study interests you?<\/h2>\n<p style=\"color: #ffffff;\">If you found this case study similar to your requirement OR interested to get our services, please connect with us using form. We will be happy to respond.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-phone\"><\/i>Call us<\/h3>\n<p><a href=\"tel:+91-20-49007800\" onclick=\"gtag('event', 'Phone', {'event_category': 'engagement','event_label': 'HR process for new Resource request handling in ServiceNow case study'});\">+91-20-49007800<\/a><\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-email\"><\/i> Email us<\/h3>\n<p><a href=\"mailto:sales@fidelsoftech.com\" onclick=\"gtag('event', 'Email', {'event_category': 'engagement','event_label': 'HR process for new Resource request handling in ServiceNow case study'});\">sales@fidelsoftech.com<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>[cf7form cf7key=&#8221;right-side-contact-form&#8221;]<\/p>\n<p>[\/et_pb_text][dvppl_cf7_styler cf7=&#8221;1670&#8243; form_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_font_font=&#8221;Arial||||||||&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the client Client is a IT services and Consulting company in Japan. Business Requirements To track open job positions. This functionality is accessible by all PMs. to open a job position. A notification should be sent to the HR PM alerting about the new Job Request. HR PM will assign it to one of [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":354,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"class_list":["post-195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow"],"_links":{"self":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":24,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/195\/revisions"}],"predecessor-version":[{"id":1714,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/195\/revisions\/1714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media\/354"}],"wp:attachment":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media?parent=195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/categories?post=195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/tags?post=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}