{"id":123,"date":"2023-02-09T04:44:44","date_gmt":"2023-02-09T04:44:44","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/case-studies\/?p=123"},"modified":"2025-08-13T12:47:06","modified_gmt":"2025-08-13T12:47:06","slug":"pre-activity-demand-management-workflow-servicenow-case-study","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/case-studies\/pre-activity-demand-management-workflow-servicenow-case-study\/","title":{"rendered":"Pre Activity &#8211; Demand Management Workflow &#8211; Case study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/Pre-Activity\u2013Demand-Management-Workflow.jpg&#8221; alt=&#8221;Pre Activity &#8211; Demand Management Workflow&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>About the client<\/h2>\n<p>Client is one of the world&#8217;s leading property agents, services span the globe, with 39,000 experts working across 600 o\ufb03ces in the Americas, Europe, Asia Pacific, Africa and the Middle East. This workflow was for their sales team.<\/p>\n<h3>Requirements<\/h3>\n<p>Manage pre-activities for Demand Management. User will send a request through a public form. The request will go to the Department Head for approval. After approval from Department Heads, it will go the Regional Head for approval. After the Regional Head approves the request a Demand is created. After Demand is created, notification will be sent to BA team and Change document will be attached to Demand. IT Management Board will also be notified about Demand. Once the IT Management Board approves the Demand, it gets converted to Enhancement.<\/p>\n<h3>Challenges<\/h3>\n<p>Creation of public form that can be accessed without logging in to Service Now.<\/p>\n<ul><\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/pre-activity-demand-management-workflow.png\" alt=\"pre activity demand management workflow\" \/><\/p>\n<h3>Solution Provided<\/h3>\n<p>Create a public page to be accesses out of SNOW so that the members can send requests which are stored in custom table in SNOW and used for further discussion. Create a custom work flow where the request received will go to the Department Head for approval. After approval from Department Heads, it will go the Regional Head for approval. After the Regional Head approves the request a Demand is created. After Demand is created, notification will be sent to BA team.<\/p>\n<h2>Benefits<\/h2>\n<p>BA team members can access the public page and provide their suggestions or ideas.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_class=&#8221;footer-cnt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103e66&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Is this Case Study interests you?<\/h2>\n<p style=\"color: #ffffff;\">If you found this case study similar to your requirement OR interested to get our services, please connect with us using form. We will be happy to respond.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-phone\"><\/i>Call us<\/h3>\n<p><a href=\"tel:+91-20-49007800\" onclick=\"gtag('event', 'Phone', {'event_category': 'engagement','event_label': 'Pre Activity \u2013 Demand Management Workflow Case study'});\">+91-20-49007800<\/a><\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-email\"><\/i> Email us<\/h3>\n<p><a href=\"mailto:sales@fidelsoftech.com\" onclick=\"gtag('event', 'Email', {'event_category': 'engagement','event_label': 'Pre Activity \u2013 Demand Management Workflow Case study'});\">sales@fidelsoftech.com<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dvppl_cf7_styler cf7=&#8221;1670&#8243; form_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_font_font=&#8221;Arial||||||||&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the client Client is one of the world&#8217;s leading property agents, services span the globe, with 39,000 experts working across 600 o\ufb03ces&#8230;<\/p>\n","protected":false},"author":6,"featured_media":128,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"class_list":["post-123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow"],"_links":{"self":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/comments?post=123"}],"version-history":[{"count":17,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/123\/revisions"}],"predecessor-version":[{"id":1720,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/123\/revisions\/1720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media\/128"}],"wp:attachment":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media?parent=123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/categories?post=123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/tags?post=123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}