{"id":107,"date":"2023-02-08T12:11:21","date_gmt":"2023-02-08T12:11:21","guid":{"rendered":"https:\/\/www.fidelsoftech.com\/case-studies\/?p=107"},"modified":"2025-08-13T12:47:32","modified_gmt":"2025-08-13T12:47:32","slug":"hr-module-implementation-servicenow-case-study","status":"publish","type":"post","link":"https:\/\/www.fidelsoftech.com\/case-studies\/hr-module-implementation-servicenow-case-study\/","title":{"rendered":"HR Module Implementation &#8211; Case study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/03\/hr-module-implementation-2.jpg&#8221; alt=&#8221;HR Module Implementation&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;2px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inner-page&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>About the client<\/h2>\n<p>Major SI company in Japan providing technology-enabled solutions to all its clients across the globe through its o\ufb03ces located in di\ufb00erent geographies.<\/p>\n<h3>Requirements<\/h3>\n<p>This organization wanted to take a global approach to HR and use ServiceNow as their platform-of-choice to automate HR as a shared service. Many departments understood the strategic use of the platform could be the key to the digital transformation they needed to prepare them for the changing landscape to come. The organization transformed its employee experience through the implementation of a streamlined, intuitive Service Portal.<\/p>\n<h3>Challenges<\/h3>\n<ul>\n<li>The vast depth and breadth of its operations made it di\ufb03cult to maintain a centralized vision of IT. There was no uniform employee experience across its departments. This absence of a unified vision translated into a lack of unified processes \u2012 meaning employees were starting o\ufb00 on the wrong foot, often struggling to onboard or find critical paperwork and increasing new hires\u2019 time to productivity.<\/li>\n<li>Leadership needed more visibility into the types of employee service request they were receiving.<\/li>\n<li>Managers wanted the same functionality with tools and processes at work that makes their personal lives easier, in other words: a consumer-grade experience.<\/li>\n<li>Employees worldwide all wanted the same service experience no matter where they may be located and to be able to get instant answers and the right solutions for their problems.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/HR-module-implementation-1.png\" alt=\"HR module implementation\" \/><\/p>\n<h3>Solution Provided<\/h3>\n<p>To improve the company\u2019s overall visibility Fidel\u2019s team created an intuitive, e\ufb03cient Service Portal. The new solution provided a \u201cone-stop-shop\u201d for IT services and knowledge.<br \/>\nRestored an intuitive and delightful experience for users to open new requests or to find what they need with self-service.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.fidelsoftech.com\/case-studies\/wp-content\/uploads\/2023\/02\/HR-module-implementation-2.png\" alt=\"HR module implementation\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>50+ HR Services Configured<\/h3>\n<h3>100+ HR Catalog Items created<\/h3>\n<h3>Over 100+ Knowledge Articles<\/h3>\n<h3>Imported, Conditioned, and Related to Parents<\/h3>\n<h3>10+ Di\ufb00erent Connect Support (Chat Queues)<\/h3>\n<h3>100+ Response Templates created for HR agents to drive consistent communication with employees<\/h3>\n<h3>Over 100+ email notifications created in 2 languages<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; module_class=&#8221;footer-cnt&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#103e66&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Is this Case Study interests you?<\/h2>\n<p style=\"color: #ffffff;\">If you found this case study similar to your requirement OR interested to get our services, please connect with us using form. We will be happy to respond.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-phone\"><\/i>Call us<\/h3>\n<p><a href=\"tel:+91-20-49007800\" onclick=\"gtag('event', 'Phone', {'event_category': 'engagement','event_label': 'HR Module Implementation Case study'});\">+91-20-49007800<\/a><\/p>\n<p><span><\/span><\/p>\n<h3 style=\"color: #ffffff;\"><i id=\"et-info-email\"><\/i> Email us<\/h3>\n<p><a href=\"mailto:sales@fidelsoftech.com\" onclick=\"gtag('event', 'Email', {'event_category': 'engagement','event_label': 'HR Module Implementation Case study'});\">sales@fidelsoftech.com<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dvppl_cf7_styler cf7=&#8221;1670&#8243; form_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_font_font=&#8221;Arial||||||||&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221;][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Major SI company in Japan providing technology-enabled solutions to all its clients across the globe through its o\ufb03ces located in di\ufb00erent&#8230;<\/p>\n","protected":false},"author":6,"featured_media":470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"class_list":["post-107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow"],"_links":{"self":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/comments?post=107"}],"version-history":[{"count":27,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/107\/revisions"}],"predecessor-version":[{"id":1721,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/posts\/107\/revisions\/1721"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media\/470"}],"wp:attachment":[{"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/media?parent=107"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/categories?post=107"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fidelsoftech.com\/case-studies\/wp-json\/wp\/v2\/tags?post=107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}